Advocate Associates LLC ("we," "us," or "our") operates the Advocate Associates mobile application (the "App"). This Privacy Policy explains how we collect, use, store, and protect information when you use the App to connect with our IEP advocacy services, schedule appointments, and contact our team.
Information we collect
Account profile
Display name, email address, profile photo (if you provide one), account role (client or admin), and how you signed in (Google, Apple Sign-In, or email).
Authentication
Secure sign-in is managed by Firebase Authentication. Passwords are not stored in plain text in the App.
Contact messages
When you send a message through Contact Us, we store your name, email, message text, and timestamp so our team can respond.
Scheduling
Appointment requests, booking details, and related documents you submit through the Schedule section (including optional proof uploads).
Device & notifications
Device identifiers and push notification tokens (FCM) to deliver appointment reminders and service alerts. Standard crash and diagnostic data from Firebase may be collected to improve app stability.
How we use your information
- Create and manage your account
- Provide scheduling, reminders, and client–firm communication
- Respond to contact and support requests
- Improve app reliability and security
- Send push notifications related to appointments and firm updates (with your permission)
Third-party services
We use trusted providers to operate the App. Data may be processed by:
- Google Firebase — authentication, database, cloud messaging, and storage
- Supabase — push notification delivery and file storage
- Google Sign-In — optional sign-in with your Google account
- Sign in with Apple — optional sign-in with your Apple ID (iOS)
These providers process data according to their own privacy policies. We do not sell your personal information to third parties.
Data retention
We retain information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.
Account deletion
You can permanently delete your account and associated data at any time from within the App: open the side menu (☰) and tap Delete account. You will be asked to confirm and sign in again (Google, Apple, or your password) before deletion. This removes your Firebase authentication account, profile, appointments, device registrations, and related data stored for your account.
You may also request account deletion by contacting us using the details below.
Your choices & rights
- You can sign out at any time from Profile in the App.
- You can permanently delete your account from the App side menu (☰) → Delete account.
- You may request correction of information you submitted.
- You can disable push notifications in your device settings at any time.
Children's privacy
The App is intended for parents and guardians seeking advocacy services for their children. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.
Security
We use industry-standard security measures including encrypted connections and secure authentication. No method of transmission over the internet is 100% secure, but we work to protect your information.
Changes to this policy
We may update this Privacy Policy from time to time. The "Effective" date at the top will reflect the latest version. Continued use of the App after changes means you accept the updated policy.
Contact us
Advocate Associates LLC
Email: sjanek6494@gmail.com
Phone: (909) 816-4966
Website: advocateassociatesllc.com